Management has traditionally experienced a rise and fall of so call fads in the search for the ideal way to run a successful business. The quality movement had a similar cycle with an initial near-fanatical implementation followed by a fading of the excitement. But maintaining the focus on quality management is difficult, and while most believe in it wholeheartedly, need an as9100 consultant to continue to stay on track.
Many associate the beginning of the so-called quality movement with the decade from 1970 to 1980, following the surprise and meteoric rise in Japanese products sold in America, from stereos to automobiles. In addition to the emotional and political outcry at the time, a serious search began to identify how the shift to foreign products had occurred. The notion of quality management was immediately seized upon, and a series of process promulgated.
Ironically, the source of the successful transition in Japanese production a reputation for poor quality to benchmark ranks came from two American management experts who had been largely ignored in their homeland. Doctors Deming and Juran worked with the Union of Japanese Scientists and Engineers to establish a nation-wide approach to manufacturing and service delivery. They proposed management that worked closely with workers and a statistical approach to operations.
Throughout all the various ways to implement a focus on quality there is a central theme that has fundamentally changed the definition of quality and the method for incorporating into a business. It is the notion that quality is defined by the customer, and consistency in product or service is the implementation key. While consistency alone does not yield quality, a quality product or service must be produced consistently.
The international community also had a vest interest in ensuring products and services were acceptable to all consumers, to facilitate a growing international trade. This began with an organization charged to develop guidelines to help manufacturers and service providers with a guide. The release of ISO standards in 1987 marked an internationally accept set of guidelines for manufacturing products and delivering services.
In industries like aviation, which enjoyed a great reputation for safety, standardization was essential for competition between carriers. All flying operations were conducted by checklist, ensuring consistent operations internationally. Support functions, however, were conducted independently in each country, with greatly varying processes, and the performance of these functions could greatly impact flight operations.
To take this operation to the next level requires an analysis of every process involved not only with an eye for efficiency, but with a plan to understand, anticipate and implement what the customers want. Aviators concern themselves with on time takeoffs, but consumers may be more interested in on time landings.
But in the world of ISO certification, there are high standards which must be met in every aspect, from documentation to execution, and that is difficult to implement and maintain. The value of going through the certification process is to ensure customers and partners alike that they are getting the very best. An as9100 consultant can lead most efficiently to such success.
Many associate the beginning of the so-called quality movement with the decade from 1970 to 1980, following the surprise and meteoric rise in Japanese products sold in America, from stereos to automobiles. In addition to the emotional and political outcry at the time, a serious search began to identify how the shift to foreign products had occurred. The notion of quality management was immediately seized upon, and a series of process promulgated.
Ironically, the source of the successful transition in Japanese production a reputation for poor quality to benchmark ranks came from two American management experts who had been largely ignored in their homeland. Doctors Deming and Juran worked with the Union of Japanese Scientists and Engineers to establish a nation-wide approach to manufacturing and service delivery. They proposed management that worked closely with workers and a statistical approach to operations.
Throughout all the various ways to implement a focus on quality there is a central theme that has fundamentally changed the definition of quality and the method for incorporating into a business. It is the notion that quality is defined by the customer, and consistency in product or service is the implementation key. While consistency alone does not yield quality, a quality product or service must be produced consistently.
The international community also had a vest interest in ensuring products and services were acceptable to all consumers, to facilitate a growing international trade. This began with an organization charged to develop guidelines to help manufacturers and service providers with a guide. The release of ISO standards in 1987 marked an internationally accept set of guidelines for manufacturing products and delivering services.
In industries like aviation, which enjoyed a great reputation for safety, standardization was essential for competition between carriers. All flying operations were conducted by checklist, ensuring consistent operations internationally. Support functions, however, were conducted independently in each country, with greatly varying processes, and the performance of these functions could greatly impact flight operations.
To take this operation to the next level requires an analysis of every process involved not only with an eye for efficiency, but with a plan to understand, anticipate and implement what the customers want. Aviators concern themselves with on time takeoffs, but consumers may be more interested in on time landings.
But in the world of ISO certification, there are high standards which must be met in every aspect, from documentation to execution, and that is difficult to implement and maintain. The value of going through the certification process is to ensure customers and partners alike that they are getting the very best. An as9100 consultant can lead most efficiently to such success.
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